Freshlabels

Bewertungen:

Hi Carmen, hope you are doing well. After we received the goods - we have accepted it and processed it successfully - an email was sent to your email address (the one you used for the original order and also for the return request). Please check your spam inbox incase you missed the email. Unfortunately we do not see any incoming email from your email address. :( Please reach out to us via email so we can resolve this situation as soon as we can. Linda / FL

Hi, thank you for the review. It is very important for us to receive any feedback from our customers, even if it is negative, so we can improve everyday. When you sent us an email, we have responded the same day. We have tried to help you as much as possible via email to help you solve this unpleasant situation. :( The packaging has been in process with our external warehouse, they have been alarmed to package our items carefully so this never happens again. We are sincerely sorry for the complications. If you have any more questions regarding the return, please do not hesitate to contact us. The service line is available only Mon-Fri 9-5PM. Thank you for understanding and have a lovely day! Linda / FL

Hi, thank you for the review. Unfortunately we were not aware from your email message that the shoes arrived in this state. :( You asked us for a return label only and then said that it was a claim - therefore we have promised you that the return postage would be paid by us. Please see the email and follow the instructions so we can refund you for the shipping. :) We will be more than happy to help! Thank you for understanding, Linda / FL

Hi, we have created an invoice for you right after you asked us to, can we ask if there was any further issue? The invoice was sent to your email address. Thank you very much for understanding. Linda / FL

Hi Andrea, we appreciate the feedback. We state our rules and instructions right at the top in our FAQ - return section. Within the first sentence, you can see that the postage is paid by the customer. We state this information very clearly so the potential customer is aware in case of hesitation with the purchase. Regarding return postage - we try to support our philosophy and concept of sustainability by letting the customer pay the return postage. We want to reduce as much as possible unnecessary returns and sending packages back and forth. Please send us an email if you need any kind of help or support with this return, we will be very glad to help you. :) Thank you very much for understanding. Linda / FL

Hi, thank you for your feedback. Everything was thoroughly communicated with you via email and your money was refunded properly. Hopefully everything is good now, we tried to explain and guide you through this situation as detailed as possible. :) Have a lovely day! Linda / FL