Manchmal müssen auch die guten Dinge zum Vorschein kommen:
-Versand war super schnell: am Mittwoch Abend bestellt am Freitag die Bindung bekommen! Super geil, Danke !
-Webseite vom euch ist schön übersichtlich, Benutzerfreundlich und man findet sich gut zu recht.
-Die Bindung (RONIX KINETIK PROJECT EXP) ist der Hammer, heute direkt am See gewesen und mit einem riesigen Grinsen aus dem Wasser gestiefelt!
Was könnte besser sein?
Naja wie alle würde ich am liebsten am Preis nörgeln aber fühlt euch nicht angesprochen;)
UPDATE: After the previous review Warehouse was so generous that they gave me 10% in case if I change my review rate. I asked if I could add those 10% to the FINAL24 10% which is available for everyone and they said NO. I'm very sorry that the warehouse considers their clients as stupid idiots who do nt even understand simple math. They do not have rider solidarity and do not understand that I buying snowboards for my pleasure and the process of buying should not be suffering it should be a pleasant experience.
I have made an order 1088818. The main item came significantly damaged, that was supposed to be my woods freeride board I ordered it specifically for the last snowstorm below the tree line. Instead of quickly sending me a new board so I could ride it last time in the season you asked me to send back the damaged board first. That required a 3-hour my time for the trip to the nearest GLS shop. I did miss the bluebird day, therefore. I understand maybe you wanted to send back the damaged board to the manufacturer to get compensation, and do not have trust in the person you saw the first time. But it would be great if you gave me a discount for the next purchase or put some gift in the package for my troubles. That would be great customer service.
UPDATE: After the previous review Warehouse was so generous that they gave me 10% in case if I change my review rate. I asked if I could add those 10% to the FINAL24 10% which is available for everyone and they said NO. I'm very sorry that the warehouse considers their clients as stupid idiots who do nt even understand simple math. They do not have rider solidarity and do not understand that I buying snowboards for my pleasure and the process of buying should not be suffering it should be a pleasant experience.
I have made an order 1088818. The main item came significantly damaged, that was supposed to be my woods freeride board I ordered it specifically for the last snowstorm below the tree line. Instead of quickly sending me a new board so I could ride it last time in the season you asked me to send back the damaged board first. That required a 3-hour my time for the trip to the nearest GLS shop. I did miss the bluebird day, therefore. I understand maybe you wanted to send back the damaged board to the manufacturer to get compensation, and do not have trust in the person you saw the first time. But it would be great if you gave me a discount for the next purchase or put some gift in the package for my troubles. That would be great customer service.
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Antwort von warehouse-one.de
30.04.2024
We are very sorry that your board was damaged during the shipping process and from our point of view we did the best we could to fix this issue in due time. However, it is usually necessary that we receive the damaged board to claim a refund. In your special case we even accelerated this process by shipping the new board after we have received the tracking label from you from the damaged board. We understand that you lost a some time in the snow and again we are very sorry for the inconvenience caused and we offered you a 10% discount to compensate the trouble caused. The current discount voucher is not combinable with other discounts and is only valid a short period of time, other than you individual discount. This is clearly stated in the voucher conditions. Having a look at your other ratings on Google for other retailer, interestingly you seem to prefer to give 1-star-ratings and often you complain about no (further) discount given. This speaks for itself, we think. Your Warehouse One Team