flora-toskana.com

Bewertungen:

Aufgrund einiger negativer Bewertungen im Netz war ich mir unsicher, hab dann aber eine Riesen-Grenadille bestellt. Was dann geliefert wurde, hat meine Erwartungen bei weitem übertroffen. Übergroß und strotzgesund. Versand reibungslos und zügig, bruchsicher verpackt, der Wurzelballen mit nassem Zeitungspapier vor Austrocknen geschützt. In den letzten 11 Jahren habe ich hier schon öfter gekauft und das immer so erlebt, und kaufe hier auch gerne wieder!

Good quality plants - HOWEVER: Customer service could be better. Although I had asked to be notified re: plants availability, company DIDN'T in 2 cases. Company did notify me of one plant availability ONLY after I saw the plant online and ordered it. This happened on the day my first order was to be shipped, so I paid an extra shipping charge (35 euros+) to ship the plant by itself. As it turned out, it WASN'T the correct plant. I had the option to return the plant. It would have cost another 35+ euros to ship the plant back. Didn't seem worth it to spend nearly 80 euros to recover E34.62. Was offered 50% of purchase price voucher which was NOT applied to my next order (although I was told it was - there is no indication of such on my receipt). Company also ignored complaints re: shipping contractor (GLS). First shipment spent a few days in Portugal, was sent to Madeira for 2 weeks, then back to Portugal for a week before being sent to the Azores (26 days total). I asked that second order NOT be shipped through GLS. This request was ignored, the plants have now spent 8 days in Portugal. My 3rd order (of a plant the company NEGLECTED to tell me was available) was sent through DHL. So - other than poor communication, poor customer service, sending me a mis-labeled plant, and ATROCIOUS shipping, things have gone pretty well.